Privacy Policy for FARAS TECHNOLOGIES

Effective Date: November 14, 2024

This Privacy Policy explains how FARAS TECHNOLOGIES collects, uses, and shares personal information through its mobile applications, websites, and related services (“Services”). This Privacy Policy applies to all users, including partners such as Captains and delivery partners.

By using FARAS TECHNOLOGIES Services, you agree to this Privacy Policy.

I. Collection of Personal Data

1. Data You Provide Directly

We collect personal information when you provide it to us, for example:

• Registration and Profile Data: This may include your name, contact information, and verification details.
• Service Eligibility: For Captains or delivery partners, we collect information such as licenses, vehicle details, and background checks.
• Identity Verification: We may verify your identity through social media logins or other methods.

2. Data Collected Automatically During App Use

We collect information automatically while you use our Services, including:

• Location Data: We collect your device’s location data in both foreground and background modes to provide and improve core Services, including navigation, matching, and safety features. This location data includes GPS, Wi-Fi information, and other location-based data. **You can disable background tracking in your device settings, but some features may not work correctly without location data.**
• Interaction Data: Information about your in-app actions and interactions.
• Device Data: Includes IMEI number, GPS, and other device data to ensure the security and quality of our Services.

3. Additional Data for Service Partners

If you are a Captain or delivery partner, we collect additional data, including:

• Telematics Data: Driving metrics such as speed, braking, and route details.
• Vehicle Registration Data: Registration data such as license plate number and vehicle type.

II. Use of Personal Data

We use personal information for the following purposes:

• Provide and Improve Services: Enable core functionalities and improve features.
• Identity Verification and Safety: Ensure safety and verify identity.
• Fraud Prevention: Detect and prevent unauthorized or fraudulent activities.
• Emergency Assistance: In emergencies, share your location and details with responders when necessary.

III. Data Sharing and Disclosure

FARAS TECHNOLOGIES may share data with:

• Other Users: For instance, passengers may see a Captain’s name, vehicle, and location.
• Legal Authorities: To comply with legal obligations or respond to lawful requests.
• Third-Party Service Providers: Such as payment processors and analytics providers, under strict data protection terms.

IV. Retention of Personal Data

We retain personal information only for as long as necessary for the purposes listed here or as required by law. After this period, personal information is securely deleted or anonymized. You may request data deletion at any time, and we will comply except where retention is necessary for safety, security, or legal purposes.

V. Protection of Personal Data

We implement industry-standard security measures to protect personal data from unauthorized access. Data is encrypted during transmission, and access is restricted to authorized personnel bound by confidentiality obligations.

VI. Your Rights to Your Personal Data

Under applicable law, you may have the following rights:

• Access: Request details about how we process your data and receive a copy of it.
• Correction and Deletion: Request correction or deletion of inaccurate or unnecessary data.
• Restriction and Objection: Restrict or object to certain data processing activities.

To exercise these rights, contact us using the information below.

VII. Location Data

Location data is collected in both foreground and background to provide services like navigation, service matching, and safety monitoring. Users can disable background tracking at any time in device settings. We do not share location data with third parties for marketing purposes.

VIII. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Major updates will be communicated via our app or website.

IX. Contact Us

If you have any questions or concerns, please reach out to us at:

Email: [email protected]
Address: AEA PLAZA VALLEY Road, Nairobi, Kenya